Caption – SBI launches YONO 2.0 app.
State Bank of India has officially launched YONO 2.0, an upgraded version of its digital banking platform, as part of its efforts to strengthen its digital ecosystem. The new app was unveiled at an event in Mumbai and highlights SBI’s focus on making online banking simpler, faster, and more accessible to a wider user base.
With YONO 2.0, SBI aims to deliver a faster and lighter banking experience that places minimal strain on smartphone hardware. The app is designed to work smoothly even on budget smartphones and can be used efficiently in regions with slow or unstable internet connectivity. This makes the platform more inclusive for users across urban and rural areas.
“This is not simply a mobile application,” SBI Chairman C S Setty said at the app launch press conference. “We have rewritten the entire internet banking code, which will now be called Yono Net Banking, and alongside that we have launched a completely reimagined mobile application.”
“If a customer starts a journey on mobile or internet banking and is unable to complete it, they can walk into a branch and complete the same journey seamlessly. From a customer experience perspective, this is a critical element,” he added.
Caption – SBI YONO 2.0 app has been redesigned.
The updated app allows users to easily check account balances, send and receive money, pay utility bills, and carry out UPI transactions. SBI has redesigned YONO 2.0 to better compete with existing UPI-based apps in India, while also improving reliability during peak usage hours.
One of the most significant upgrades in YONO 2.0 is the integration of mobile banking and internet banking into a single backend system. Both platforms now operate on the same architecture and user interface, allowing customers to switch seamlessly between the app and the web version without confusion or service interruptions.
SBI has also introduced simplified KYC and re-KYC processes, reducing the need for repetitive verification steps. This update is expected to speed up onboarding and make account maintenance more convenient for customers.
Security and transaction stability are key focus areas in YONO 2.0. The bank has rolled out an improved OTP system that is designed to function more effectively even on weak network connections, helping ensure smoother and more secure transactions.
SBI’s leadership outlined an ambitious plan to onboard 20 crore digital users from the current 9.4 crore onto the YONO 2.0 platform. To support this large-scale digital shift, the bank plans to recruit around 6,500 new employees with a significant portion of these roles already filled. These recruits will play a key role in helping customers transition to digital banking and offering ongoing support as adoption grows.
“Over the next two years, we aim to take this to 20 crore customers primarily served through mobile banking. From that perspective, the incremental cost is not significant.” Setty said.
Answer. YONO 2.0 is SBI’s upgraded digital banking app, designed to be faster, lighter, and more inclusive, working smoothly even on budget smartphones and weak internet connections.
Answer. The app integrates mobile and internet banking into one backend, offers simplified KYC/re-KYC, improved OTP for weak networks, and enhanced reliability for UPI transactions.
Answer. SBI aims to onboard 20 crore digital users and is recruiting around 6,500 employees to support customers in transitioning to digital banking.
https://www.mymobileindia.com/is-mobile-banking-truly-secure-essential-tips-for-safe-transactions/
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