Highlights
- Users report “washed-out” displays on Galaxy S24 series devices.
- Samsung to introduce “vividness slider” for color saturation adjustments.
- Complaints of grainy textures and horizontal bars at low brightness.
- Samsung offers troubleshooting steps and device replacements for affected users.
The Samsung Galaxy S24 series has, as of late, encountered its fair share of hurdles shortly after launch last month.
Despite its flagship status, early adopters are facing some key issues that detract from the premium experience expected from such a high-end device.
Initial Complaints and Samsung’s Response
Users of the Galaxy S24 series took to various forums, including Reddit, to voice their concerns over what appeared to be a “washed-out” display.
Samsung initially stood by the design choice, suggesting that the display’s appearance was intentional.
However, the company swiftly acknowledged the feedback by announcing plans to introduce a “vividness slider” feature in a forthcoming update, aimed at allowing users to adjust the screen’s color saturation to their preference.
Emerging Display Problems
The display issues, however, extend beyond colour saturation.
A significant number of users have reported a grainy texture on their screens, especially noticeable against dark or gray backgrounds in low-light conditions.
Additionally, unsightly horizontal bars have been observed, becoming more apparent at lower brightness levels, particularly under 10% brightness.
This problem echoed by hundreds on Reddit, has naturally led to a lot of speculation regarding its cause.
The main culprit that many are pointing towards is a potential hardware flaw.
Given the complexity and novelty of the panels used in the Galaxy S24 series, some users have had their devices replaced by Samsung.
This is definitely indicative of the fact that the company acknowledges the possibility of a hardware malfunction.
This is also not the first time Samsung’s flagship models have faced display issues; similar complaints were made about the Galaxy S23 series.
Troubleshooting and Next Steps
For users experiencing these display anomalies, Samsung has provided a method to diagnose the issue.
By dialing #0# on their device, users can cycle through various colours to detect any irregularities such as gradients, grains, or lines.
Additionally, third-party apps like Test My Screen can offer further insight into the extent of the display problems.
We also encourage customers facing these issues to reach out to Samsung support for assistance.
With the company already taking steps to address the colour saturation issue, it remains to be seen how it will tackle these newly surfaced display challenges.
SAMSUNG GALAXY S24 SPECIFICATIONS
Key Specs
| RAM | 8 GB |
| Processor | Samsung Exynos 2200 |
| Rear Camera | 200 MP + 12 MP + 10 MP + 10 MP |
| Front Camera | 32 MP |
| Battery | 5000 mAh |
| Display | 6.8 inches (17.27 cm) |
General
| Launch Date | November 23, 2023 (Unofficial) |
| Operating System | Android v12 |
| Custom UI | Samsung One UI |
Performance
| Chipset | Samsung Exynos 2200 |
| CPU | Octa core (2.8 GHz, Single core, Cortex X2 + 2.52 GHz, Tri core, Cortex A710 + 1.82 GHz, Quad core, Cortex A510) |
| Architecture | 64 bit |
| Fabrication | 4 nm |
| RAM | 8 GB |
Display
| Display Type | Dynamic AMOLED |
| Screen Size | 6.8 inches (17.27 cm) |
| Resolution | 1440 x 3200 pixels |
| Pixel Density | 516 ppi |
| Bezel-less display | Yes with punch-hole display |
| Touch Screen | Yes, Capacitive Touchscreen, Multi-touch |
Design
| Waterproof | Yes, Water resistant, IP68 |
| Ruggedness | Dust proof |
Camera
| MAIN CAMERA | ||
| Camera Setup | Quad | |
| Resolution | 200 MP, Primary Camera 12 MP, Ultra-Wide Angle Camera 10 MP , Telephoto Camera 10 MP |
|
| Autofocus | Yes | |
| OIS | Yes | |
| Flash | Yes, LED Flash | |
| Image Resolution | 15500 x 13000 Pixels | |
| Settings | Exposure compensation, ISO control | |
| Shooting Modes | Continuous Shooting High Dynamic Range mode (HDR) |
|
| Camera Features | Digital Zoom Auto Flash Face detection Touch to focus |
|
| Video Recording | 7680×4320 @ 24 fps 3840×2160 @ 30 fps |
|
| FRONT CAMERA | ||
| Camera Setup | Single | |
| Resolution | 32 MP, Primary Camera | |
Battery
| Capacity | 5000 mAh |
| Type | Li-Polymer |
| Removable | No |
| Wireless Charging | Yes |
| Quick Charging | Yes, Fast |
| USB Type-C | Yes |
Storage
| Expandable Memory | No |
| User Available Storage | Up to 128 GB |
Network & Connectivity
| SIM Slot(s) | Dual SIM, GSM+GSM |
| SIM Size | SIM1: Nano, SIM2: Nano |
| Network Support | 5G Not Supported in India, 4G Supported in India, 3G, 2G |
| VoLTE | Yes |
| SIM 1 |
4G Bands:
TD-LTE 2300(band 40)
FD-LTE 1800(band 3) 3G Bands:
UMTS 1900 / 2100 / 850 / 900 MHz
2G Bands:
GSM 1800 / 1900 / 850 / 900 MHz
GPRS:
Available
EDGE:
Available
|
| SIM 2 |
4G Bands:
TD-LTE 2300(band 40)
FD-LTE 1800(band 3) 3G Bands:
UMTS 1900 / 2100 / 850 / 900 MHz
2G Bands:
GSM 1800 / 1900 / 850 / 900 MHz
GPRS:
Available
EDGE:
Available
|
| Wi-Fi | Yes, Wi-Fi 4 (802.11 b/g/n) |
| Wi-Fi Features | Mobile Hotspot |
| Bluetooth | Yes, v5.2 |
| GPS | Yes with A-GPS |
| NFC | Yes |
| USB Connectivity | Mass storage device, USB charging |
Multimedia
| Loudspeaker | Yes |
| Audio Jack | USB Type-C |
Sensors
| Fingerprint Sensor | Yes |
| Fingerprint Sensor Position | On-screen |
| Fingerprint Sensor Type | Ultrasonic |
| Other Sensors | Light sensor, Proximity sensor, Accelerometer, Compass, Gyroscope |
FAQs
What are the main display issues reported by Galaxy S24 series users?
Galaxy S24 series users have reported several display issues, including “washed-out” colours, grainy textures on the screen, and horizontal bars appearing at low brightness levels.
These problems have raised concerns about potential hardware flaws in the devices.
How is Samsung addressing the Galaxy S24 display problems?
Samsung has acknowledged the display issues by promising a software update to introduce a “vividness slider” allowing users to adjust the screen’s colour saturation.
For more severe issues like grainy textures and horizontal bars, Samsung is offering device replacements for affected users.
Can Galaxy S24 users troubleshoot display issues themselves?
Yes, Galaxy S24 users can troubleshoot display issues by dialing #0# to cycle through various colours and detect any display irregularities. Additionally, third-party apps like Test My Screen can provide further diagnostics.
Are the Galaxy S24 display problems widespread?
While not all Galaxy S24 users have experienced display issues, a significant number of reports on forums like Reddit and tech news sites like AndroidPolice indicate that these problems are not isolated incidents.
What should Galaxy S24 users do if they experience display problems?
Galaxy S24 users facing display issues are encouraged to contact Samsung support for guidance. Depending on the problem’s nature, Samsung may offer troubleshooting advice, software fixes, or device replacements.
What is the main defect reported by Galaxy S24 Ultra users?
Users report a persistent green and, in some cases, an additional white line across the display of their Galaxy S24 Ultra, indicating a potential manufacturing defect.
How has Samsung responded to the Galaxy S24 Ultra display issue?
Samsung has acknowledged the issue but recommends users return and repurchase their device, a process that could result in the loss of pre-order discounts.
What challenges do users face with carrier-financed Galaxy S24 Ultra devices?
Users entangled in carrier financing, such as with T-Mobile or Verizon, find themselves in a dilemma where neither Samsung nor the carriers take full responsibility for the defect.
Can users track their defective Galaxy S24 Ultra through the Find My app?
The scenario provided does not mention tracking capabilities through Find My app; the focus is on the issue of display defects and warranty claims.
What should Galaxy S24 Ultra owners do if they encounter display issues?
Owners should contact Samsung Care+ or their carrier immediately, ensuring they understand the implications of returning the device and any financial repercussions involved.
Also Read: Samsung Galaxy S24 Ultra Camera Glitch: Company Promises Fixes for Early Adopters
Also Read: Samsung Galaxy S24 Ultra Display Defects Stir Frustration As Users lose Pre-order Discount