Highlights
- Reports of a persistent green line on Galaxy S24 Ultra displays.
- Users face a blame game between Samsung and carriers like T-Mobile and Verizon.
- Samsung’s solution involves device return and repurchase, risking pre-order discounts.
- Unclear responsibility division complicates warranty claims for financed phones.
In recent developments, several Samsung Galaxy S24 Ultra users have reported encountering a peculiar and frustrating defect with their devices—a persistent green line running vertically across the display, with some cases also featuring an additional white horizontal line.
These complaints have surfaced on platforms such as the Samsung Community Forum, and it appears that there is a widespread concern among the user base about the quality control of this flagship model.
Galaxy S24 Ultra Blame Game Between Samsung and Carriers
The ordeal faced by a user identified as Qu1JcMmaCO on the Samsung Community Forum encapsulates the frustration many are experiencing.
Upon noticing the green and white lines on their Galaxy S24 Ultra’s display while watching YouTube, the user reached out to Samsung Care+ for a solution.
Despite acknowledging the issue as a manufacturing defect, Samsung’s solution was far from satisfactory.
The tech giant suggested that the device be returned and repurchased, a move that would cause the user to lose valuable pre-order discounts.
Further complicating the matter, Samsung pushed the blame on T-Mobile, citing the carrier-based financing of the phone as a reason.
On Reddit, another Galaxy S24 Ultra owner was entangled in a blame game between Samsung and Verizon.
Samsung disavowed responsibility by labeling it a “Verizon issue”.
The user then approached Verizon where he faced accusations of causing the defect before being advised of the carrier’s reluctance to uphold the warranty at another.
Out of options, the Reddit user had to repurchase the device at an additional financial loss, compounded by concerns over losing trade-in value.
Broader Implications
At the heart of this issue is the unclear division of responsibility between Samsung and the mobile carriers.
Although Samsung’s warranty is supposed to cover manufacturing defects, the financing plans offered by carriers such as T-Mobile and Verizon blur the lines, making it harder for users to get a straightforward solution when their devices malfunction.
SAMSUNG GALAXY S24 ULTRA SPECIFICATIONS
Key Specs
| RAM | 8 GB |
| Processor | Samsung Exynos 2200 |
| Rear Camera | 200 MP + 12 MP + 10 MP + 10 MP |
| Front Camera | 32 MP |
| Battery | 5000 mAh |
| Display | 6.8 inches (17.27 cm) |
General
| Launch Date | November 23, 2023 (Unofficial) |
| Operating System | Android v12 |
| Custom UI | Samsung One UI |
Performance
| Chipset | Samsung Exynos 2200 |
| CPU | Octa core (2.8 GHz, Single core, Cortex X2 + 2.52 GHz, Tri core, Cortex A710 + 1.82 GHz, Quad core, Cortex A510) |
| Architecture | 64 bit |
| Fabrication | 4 nm |
| RAM | 8 GB |
Display
| Display Type | Dynamic AMOLED |
| Screen Size | 6.8 inches (17.27 cm) |
| Resolution | 1440 x 3200 pixels |
| Pixel Density | 516 ppi |
| Bezel-less display | Yes with punch-hole display |
| Touch Screen | Yes, Capacitive Touchscreen, Multi-touch |
Design
| Waterproof | Yes, Water resistant, IP68 |
| Ruggedness | Dust proof |
Camera
| MAIN CAMERA | ||
| Camera Setup | Quad | |
| Resolution | 200 MP, Primary Camera 12 MP, Ultra-Wide Angle Camera 10 MP , Telephoto Camera 10 MP |
|
| Autofocus | Yes | |
| OIS | Yes | |
| Flash | Yes, LED Flash | |
| Image Resolution | 15500 x 13000 Pixels | |
| Settings | Exposure compensation, ISO control | |
| Shooting Modes | Continuous Shooting High Dynamic Range mode (HDR) |
|
| Camera Features | Digital Zoom Auto Flash Face detection Touch to focus |
|
| Video Recording | 7680×4320 @ 24 fps 3840×2160 @ 30 fps |
|
| FRONT CAMERA | ||
| Camera Setup | Single | |
| Resolution | 32 MP, Primary Camera | |
Battery
| Capacity | 5000 mAh |
| Type | Li-Polymer |
| Removable | No |
| Wireless Charging | Yes |
| Quick Charging | Yes, Fast |
| USB Type-C | Yes |
Storage
| Expandable Memory | No |
| User Available Storage | Up to 128 GB |
Network & Connectivity
| SIM Slot(s) | Dual SIM, GSM+GSM |
| SIM Size | SIM1: Nano, SIM2: Nano |
| Network Support | 5G Not Supported in India, 4G Supported in India, 3G, 2G |
| VoLTE | Yes |
| SIM 1 |
4G Bands:
TD-LTE 2300(band 40)
FD-LTE 1800(band 3) 3G Bands:
UMTS 1900 / 2100 / 850 / 900 MHz
2G Bands:
GSM 1800 / 1900 / 850 / 900 MHz
GPRS:
Available
EDGE:
Available
|
| SIM 2 |
4G Bands:
TD-LTE 2300(band 40)
FD-LTE 1800(band 3) 3G Bands:
UMTS 1900 / 2100 / 850 / 900 MHz
2G Bands:
GSM 1800 / 1900 / 850 / 900 MHz
GPRS:
Available
EDGE:
Available
|
| Wi-Fi | Yes, Wi-Fi 4 (802.11 b/g/n) |
| Wi-Fi Features | Mobile Hotspot |
| Bluetooth | Yes, v5.2 |
| GPS | Yes with A-GPS |
| NFC | Yes |
| USB Connectivity | Mass storage device, USB charging |
Multimedia
| Loudspeaker | Yes |
| Audio Jack | USB Type-C |
Sensors
| Fingerprint Sensor | Yes |
| Fingerprint Sensor Position | On-screen |
| Fingerprint Sensor Type | Ultrasonic |
| Other Sensors | Light sensor, Proximity sensor, Accelerometer, Compass, Gyroscope |
FAQs
What is the main defect reported by Galaxy S24 Ultra users?
Users report a persistent green and, in some cases, an additional white line across the display of their Galaxy S24 Ultra, indicating a potential manufacturing defect.
How has Samsung responded to the Galaxy S24 Ultra display issue?
Samsung has acknowledged the issue but recommends users return and repurchase their device, a process that could result in the loss of pre-order discounts.
What challenges do users face with carrier-financed Galaxy S24 Ultra devices?
Users entangled in carrier financing, such as with T-Mobile or Verizon, find themselves in a dilemma where neither Samsung nor the carriers take full responsibility for the defect.
Can users track their defective Galaxy S24 Ultra through the Find My app?
The scenario provided does not mention tracking capabilities through Find My app; the focus is on the issue of display defects and warranty claims.
What should Galaxy S24 Ultra owners do if they encounter display issues?
Owners should contact Samsung Care+ or their carrier immediately, ensuring they understand the implications of returning the device and any financial repercussions involved.
What are the unique features of the Galaxy S24 Ultra?
The Galaxy S24 Ultra boasts an innovative 5x magnification telephoto lens with a 50MP sensor, offering enhanced zoom and high-quality 8K video recording capabilities.
How does the Galaxy S24+ differ from the Ultra model?
The S24+ mirrors the Ultra in terms of RAM and display technology but stands out with its flat 6.7-inch screen and slightly smaller battery. It’s an ideal choice for those who prefer a more compact device without compromising on performance.
What updates are seen in the standard Galaxy S24?
The standard Galaxy S24 model offers a slight increase in display size and battery capacity, catering to users looking for essential upgrades in a more compact form.
What kind of software support is Samsung offering for the S24 series?
Samsung commits to 7 generations of OS updates and 7 years of security patches for the S24 series, ensuring long-term software reliability and security.
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Samsung Galaxy S24 series include three powerhouse smartphones – Samsung Galaxy S24 Ultra, Samsung Galaxy 24+ and Samsung Galaxy S24 that combine top-notch performance, a stunning display, cutting-edge camera capabilities, and seamless connectivity, making them a versatile companion for both productivity and entertainment.
And with Galaxy AI, one can now experience new ways to connect, create and play effortlessly.
Samsung Galaxy S24 Ultra is powered by the Octa-Core processor, along with the 6.8-inch Dynamic AMOLED 2X display and a 120Hz refresh rate it offers a powerful performance & stunning experience.
Samsung Galaxy S24 Ultra stands out with its S Pen support, offering enhanced productivity and creativity. The camera system features a quadruple rear setup with resolutions of 200 MP, 50 MP, 12 MP, and 10 MP.
The front camera, with a resolution of 12MP ensures top-notch selfie’s. The substantial 5000mAh battery ensures long hours of usage.
Samsung Galaxy S24+ powered by a Deca-Core processor comes with an expansive 6.7-inch Dynamic AMOLED 2X display with Quad HD+ resolution and a 120Hz refresh rate.
The triple rear camera setup (50 MP + 10 MP + 12 MP) and 12 MP front camera deliver stunning photos and UHD 8K videos at 30fps. The 4900mAh battery provides extended usage times.
Samsung Galaxy S24 combines performance, stunning display, and an advanced camera system. Its Deca-Core processor ensures seamless multitasking and a responsive user experience. Its features a 6.2-inch Dynamic AMOLED 2X display with a 120Hz refresh rate.
The triple rear camera setup (50 MP + 10 MP + 12 MP) and 12 MP front cameras capture stunning photos. The sleek and stylish device is complemented by a robust 4000mAh battery.
The Galaxy S24 series which runs on the Android operating system, seamlessly integrates with Samsung’s ecosystem, supporting devices like Galaxy Buds and Galaxy Watch. It also includes features such as Samsung DeX support, Bluetooth Hearing Aid support, and SmartThings integration, making it a versatile companion for both productivity and entertainment.
The new Samsung S24 series is now smarter due to the presence of features like Circle to Search, Live Translate, Chat Assist, Note Assist among others that would help the consumers ease their day to day task effortlessly.
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Samsung Galaxy S24 series goes on pre-order in Germany. Details?
The Samsung Galaxy S24 Ultra is a rethink on how the long telephoto lens should work – instead of a fixed 10x lens, Samsung went for 5x magnification and a high resolution 50MP sensor that offers high quality zoom between 5x and 10x.
And more, it enables 8K video recording and 4K @ 120fps from the tele camera.
Samsung Galaxy S24+ at €300 less than the Ultra.
You can go down €350 and get the small Galaxy S23 – it’s not tiny, but it is the smallest new phone that Samsung sells.
Samsung Galaxy S23 FE costs €690, but that’s with only 128GB storage.
Samsung Confirms Free Offers For Every Galaxy S24 Pre-Order. Details?
US customers buying the Galaxy S24 or Galaxy S24+ have the option of half-price Galaxy Buds FE, a $175 discount on the Galaxy Watch6 Classic, and a $125 discount on the Galaxy Watch6.
The Galaxy S24 Ultra comes with the same fifty per cent discount on the Buds, but $250 off the Watch6 Classic and $200 off the Watch 6.
All three models come with six months of Microsoft 365 Basic, two months of Adobe Photoshop Lightroom, and four months of SiriusXM streaming.
In the United Kingdom, you have a five per cent discount on a Samsung Shop order over £500; thirty per cent off the Galaxy Buds Pro 2 when bought with the handset; thirty per cent off Samsung Care+; 12 months of Disney+; and a £30 Galaxy Store voucher.
Students, 16-26 year olds and Key Workers can also apply for a fifteen percent discount.
Samsung’s home country of South Korea will not see pre-orders opening until January 19th, but it is expected to offer the same “double your storage” upgrade and similar discounts on the Galaxy Buds FE, Watch6 Classic, and Watch 6.
South Korean company allowed consumers to reserve a handset through the Samsung website ahead of the launch… effectively a pre-order before pre-ordering.
Those taking up this offer before January 16th can receive a $50 credit towards the purchase of a handset from the S24 range.
Samsung is widely expected to offer a “double your storage” option, so those purchasing a 128 GB Galaxy S24 would receive the 256 GB model; this principle would hold throughout the range right up to those buying the 512 GB Galaxy S24 Ultra receiving the 1 TB model.
What record has the Samsung Galaxy S24 series set in South Korea?
The Galaxy S24 series has set a new record in South Korea with 1.21 million units pre-ordered, the highest ever for the S series, surpassing the previous record held by the Galaxy S23 series.
Which model of the Galaxy S24 series was most popular in pre-orders?
In South Korea, the Galaxy S24 Ultra model was the most popular, accounting for 60% of the total pre-orders, indicating a strong consumer preference for the high-end variant.
How did the Galaxy S24 series perform in pre-orders compared to the Galaxy Note 10?
While the Galaxy Note 10 had more total pre-orders (1.38 million), the Galaxy S24 series achieved a higher average per day during its week-long pre-order period.
What is the significance of the Galaxy S24 series’ pre-order numbers in India?
The Galaxy S24 series garnered 250,000 pre-orders in just three days in India, a figure that is reportedly higher than what the Galaxy S23 series achieved in three weeks, highlighting its success in the market.
Also Read: Samsung Galaxy S24 Ultra Camera Glitch: Company Promises Fixes for Early Adopters
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Also Read: Samsung Overlooks Highlighting Galaxy S24 Ultra’s Innovative Anti-Glare Display at Launch Event
Also Read: Samsung Galaxy S24 Series Sets New Pre-Order Records in South Korea and India
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