Bengaluru Consumer Court Fines Matrimony Site Rs 60,000 for Failing to Find Suitable Bride

Highlights

• Bengaluru Consumer Court fined Dilmil Matrimony Rs 60,000 for failing to find a suitable bride.
• Vijaya Kumar K S paid Rs 30,000 to Dilmil Matrimon.
• The matrimony site failed to deliver on its promise or provide a refund, leading to a legal case.

You can now claim compensation if a matrimony site promises to find a suitable match and then fails. A recent consumer court case slapped a Rs 60,000 fine on the matrimony site for not finding a suitable match.

Here’s how the story unfolded.

A consumer court in Bengaluru has fined matrimony portal Dilmil Matrimony Rs 60,000 after it failed to fulfil its promise of finding a suitable bride for a customer’s son.

A resident from M S Nagar in Bengaluru, Vijaya Kumar K S sought a potential bride for his son Balaji and approached Dilmil Matrimony’s office in Kalyan Nagar on March 17. Kumar submitted the required documents and photos and Dilmil Matrimony charged him Rs 30,000, promising to find a suitable match within 45 days.

When Dilmil Matrimony was unable to deliver on this promise, Vijaya Kumar visited their office several times, only to be repeatedly asked to wait.

On April 30, he requested a refund but staff allegedly “refused his request and verbally abused him during his visit, using offensive language.”

In response, Vijaya Kumar issued a legal notice on May 9 but received no response.

On October 28, the court ruled, “The complainant did not get a single profile to choose a suitable match for his son, and even when the complainant visited the office of OP (Dilmil), they could not satisfy him or return the amount to the complainant.”

President of the Commission Ramachandra M S, in the order, said, “The commission has no hesitation to hold that there is a clear deficiency rendered by the OP during the course of service to the complainant and that the OP has indulged in unfair trade practices, for which the OP is held liable to refund the amount along with other reliefs granted in the complaint.”

The court ordered Dilmil Matrimony to refund the Rs 30,000 fee and pay an additional Rs 20,000 for deficiency in service.

It also slapped Rs 5,000 for mental agony and Rs 5,000 towards litigation costs, together all totalling Rs 60,000 for the matrimony site to pay to the Kuman.

FAQ

Q1. Why did the Bengaluru Consumer Court fine Dilmil Matrimony?

Answer. A consumer court in Bengaluru has fined matrimony portal Dilmil Matrimony Rs 60,000 after it failed to fulfil its promise of finding a suitable bride for a customer’s son.

Q2. How much did Vijaya Kumar K S pay to Dilmil Matrimony?

Answer. Kumar submitted the required documents and photos and Dilmil Matrimony charged him Rs 30,000, promising to find a suitable match within 45 days.

Q3. What was the court’s ruling regarding the refund and additional costs?

Answer. The court ordered Dilmil Matrimony to refund the Rs 30,000 fee and pay an additional Rs 20,000 for deficiency in service, Rs 5,000 for mental agony, and Rs 5,000 towards litigation costs.

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