Yellow Messenger and Microsoft collaborate to transform voice virtual assistants

Yellow Messenger, an AI platform, has announced a collaboration with Microsoft to transform its voice automation solution using Azure AI Speech Services and Natural Language Processing (NLP) tools.

With this initiative, Yellow Messenger aims to increase the accuracy of its voice bot solutions and help enterprises across sectors in enhancing consumer experience automation. Under this collaboration, Microsoft and Yellow Messenger’s R&D team will be working on building a more human-like voice assistant platform that is capable of understanding and responding on the basis of sentiment, dialect, and workflow.

According to industry estimates, 60-70% of overall business to customer interactions across the world take place through telephony today, while the rest is over chats and email. Conversational interfaces are changing how customers relate to brands and ‘voice’ is playing a key role in enabling smarter brand-to-consumer engagement. Through the collaboration with Microsoft, Yellow Messenger is enabling brands to increase their sophistication and usage of automated voice assistants for regular use.  Voice-based virtual assistants can be deployed to handle inbound and outbound calls, across real-time telephony and synchronous voice channels.

Raghu Ravinutala, CEO and Cofounder, Yellow Messenger said, “Voice, as compared to text, is a more complex channel due to multiple factors at play such as the real-time experience, varying accents by country and legacy architecture. Our collaboration with Microsoft’s Azure Speech Services is empowering us to build customised voice models that allow higher accuracy and better intent understanding. Our voice assistants can hold natural conversations in over 35 languages and their variants across channels and devices enabled by our speech-to-text(STT) and text-to-speech(TTS) cognitive services.”

Sashikumar Sreedharan, Managing Director – Microsoft India said, “More human interactions mean new opportunities. Azure Cognitive Services help people interact simply and naturally with technology and make engagement with services more human, leading to increased customer satisfaction and loyalty. We believe our collaboration will help Yellow Messenger transform voice automation and enable enterprises across industries to take their customer relationships to a new level.”

Yellow Messenger has natively integrated Azure Cognitive Services on its platform, for improved customer experience and operational efficiency without compromising on security. This covers the following areas:

Accurate understanding and conversion of end customers’ voice to text across channels, using Azure’s real time Speech to Text (STT) translation capabilities for more intuitive interaction. Azure STT allows tailoring speech of recognition models to adapt to users’ speaking styles, expressions, and unique vocabularies, and also to accommodate background noises, accents, and voice patterns.  This is being implemented for customers across industries, including banking, FMCG and the public sector.

Improved voice output for end customers on telephony and web channels, applying Azure Text to Speech (TTS) services. Following the processing of the user’s inbound query, the bot converts the text back to speech and responds to the user in near real time in a natural, lifelike voice.

Building custom voice bot models using the Azure Speech stack for specific industry verticals such as banking for higher accuracy.

Self-serve customer support – Two of India’s largest private banks are currently using Yellow Messenger’s voice virtual assistants for inbound and outbound customer service. Up to 65% support queries can be addressed and resolved by voice AI assistants so that customer care teams can focus on critical issues.

Share
Published by
Team My Mobile

Recent Posts

Under-Screen Face ID Delayed for iPhone, Now Expected in 2026 iPhone 18 Pro Models

Highlights Under-screen Face ID postponed to iPhone 18 Pro and Pro Max in 2026. Non-Pro…

8 hours ago

Samsung Plans In-House GPU for Galaxy S26, Moving Away from AMD Collaboration

Highlights Samsung to introduce its own GPU with the Galaxy S26 series in 2026. Exynos…

9 hours ago

iOS 18 to Introduce AI-Powered Text Summarization Feature Similar to Humane AI Pin

Highlights iOS 18 expected to feature AI-driven text summarization across Apple devices. New tool will…

9 hours ago

Berkshire Hathaway Trims Apple Investment but Maintains Strong Holding

Highlights Berkshire Hathaway reduces Apple stake by 13%, now holds 790 million shares. Apple remains…

9 hours ago

Microsoft Edge Beta Introduces RAM Limiter to Enhance Browser Efficiency

Highlights RAM limiter feature now available in Microsoft Edge Beta version. Users can adjust RAM…

9 hours ago

Moto X50 Ultra Gains 3C Certification with 125W Fast Charging

Highlights Moto X50 Ultra confirmed to support 125W fast charging. Features a model number Moto…

9 hours ago