Vodafone Idea offers 24×7 customer assistance on Google

Telecom major Vodafone Idea (Vi) has announced yet another industry-first integration with Google’s Business Messages. Vi has integrated its VIC ChatBoT with Google’s Business Messages for providing 24×7 real-time customer service to support all Vi users on smartphones.

The AI-powered VIC is enabled with LIVE Agent connect for assisted services which is extended to Google’s Business Messages also.

This innovation enables users searching for Vi or Vi Stores on Google Search or Google Maps to find ‘Chat’ or ‘Message a Live Agent’ button against search results through which they can interact with the virtual agent, VIC, to get their queries answered instantaneously.

With this, Vodafone Idea has become the first brand in telecom, to integrate with Google’s Business Messages in India.

Last year, Vi became the first operator to introduce Service ChatBot VIC on WhatsApp – a revolutionary AI-powered digital customer service and support virtual assistant. It has recently integrated payment of bills and recharges on WhatsApp through VIC.

VIC enables Vi customers to get instant response on a host of service requirements including bill payments recharge, VAS, plan activation, new connection, data balance, bill requests and much more. VIC is intuitive, simple-to-use, secure, and allows customers to converse with Vi by leveraging the power of AI.