TRAI Urges Citizens to Report Spam Calls and SMS via DND App, Over 21 Lakh Numbers Disconnected

Highlights

• TRAI urges citizens to report spam calls and SMS via the official DND App.
• User complaints have led to the disconnection of over 21 lakh mobile numbers and nearly one lakh entities involved in spam and fraud.
• TRAI advises downloading the DND app, reporting instead of blocking, avoiding sharing personal details, disconnecting suspicious calls, using the Chakshu feature, and contacting the cybercrime helpline (1930) for confirmed fraud.

The Telecom Regulatory Authority of India (TRAI) has issued a new public advisory urging mobile users to report unsolicited commercial communications (UCC) through the official TRAI DND App. The regulator stressed that simply blocking numbers on personal devices is ineffective, as it does not stop offenders from targeting others. The UCC could include spam calls and text messages. Here’s more on this.

Why Collective Reporting Will Work?

TRAI highlighted the significant results achieved through user participation over the past year. Based on complaints submitted through its reporting system, the authority has disconnected and blacklisted more than 21 lakh mobile numbers and nearly one lakh entities involved in sending spam and fraudulent messages. According to TRAI, this large-scale action shows that user reports play a critical role in tackling telecom fraud and misuse.

The authority explained that reporting spam via the DND app triggers an official process that allows TRAI and telecom operators to trace, verify, and permanently shut down the offending numbers. In contrast, blocking a contact on one’s device only prevents spam on that single phone, while the sender can continue targeting others.

The advisory called for vigilance, especially urging senior citizens, women and digitally inexperienced users to stay alert, spread awareness, and promptly report any suspicious communication they receive.

What Mobile Users Should Do?

TRAI outlined clear recommendations for consumers to protect themselves and aid enforcement efforts:

• Download the TRAI DND App – Only use the official app available on authorised app stores.
• Report Instead of Only Blocking – Submit spam call or SMS reports through the app to help identify and disconnect fraudsters.
• Do Not Share Personal Details – Avoid sharing banking or personal information in response to unsolicited communication.
• Disconnect Suspicious Calls Immediately – Hang up if the call feels threatening or questionable.
• Report Cyber Fraud – Contact the National Cybercrime Helpline at 1930 or visit the official cybercrime portal for confirmed fraud.
• Use the Chakshu Feature – Report attempted telecom-related fraud using the “Chakshu” option on the Sanchar Saathi portal.

TRAI reiterated its commitment to building a safe and reliable telecom environment. The regulator emphasised that strict enforcement, enhanced monitoring technologies, and proactive user participation through the DND app are key to stopping spam at its origin.

FAQs

Q1. How can citizens report spam calls and SMS effectively?

Answer. TRAI urges users to report unsolicited commercial communications through the official TRAI DND App, instead of just blocking numbers.

Q2. What impact has user spam reporting had so far?

Answer. Over the past year, TRAI has disconnected more than 21 lakh mobile numbers and nearly one lakh entities involved in spam and fraud, thanks to collective reporting.

Q3. What precautions should mobile users take against spam and fraud?

Answer. TRAI advises users to avoid sharing personal details, disconnect suspicious calls immediately, use the Chakshu feature on the Sanchar Saathi portal, and report confirmed fraud to the National Cybercrime Helpline (1930).

Also Read –

https://www.mymobileindia.com/trai-and-dot-approve-caller-name-display-feature-for-all-incoming-calls-in-india/

https://www.mymobileindia.com/ultimate-guide-to-blocking-spam-calls-on-your-android-phone/