To expand customer-first care experience, Samsung has recently announced New Self-Repair Program for American users. Available exclusively for Galaxy device owners, Samsung, in collaboration with iFixit, will offer access to genuine device parts, repair tools, and intuitive, visual, step-by-step repair guides. In November 2021, a similar initiative was announced by the Apple for its popular smartphone series, iPhone.
Owners of the Galaxy S20 and S21 family of products, will be able to take product repair into their own hands. The facility will also be available for the Galaxy Tab S7+ beginning this summer. Detailed information about the Samsung’s self-repair programme will be shared soon. It is important to note that the latest Galaxy S22 and Tab S8 series of devices are not included in the programme yet.
Initially, Samsung will offer display assemblies, back glass and charging ports to users of Galaxy S20, S21 and Galaxy Tab S7+. Samsung has plan to expand the self-repair programme to other devices as well. Samsung users are encouraged to return the used parts for responsible recycling.
According to Ramon Gregory, senior vice president of Customer Care at Samsung Electronics America, availability of self-repair will provide our consumers the convenience and more options for sustainable solutions. Gregory adds that the self-repair programme will help users with genuine supplies to fix their Samsung smartphones.
With the introduction of self-repair programme, Samsung will be able to improve its network of repair service. With its vast network 2,000 locations for mobile products, Samsung is able to cover around 80% of the population in the US. Additionally, Samsung also runs more than 550 ‘We Come To You Vans’ to offer in-person service within a 30-60 minute drive – and a repair time of typically two hours or less.
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