Highlights
- Google addresses storage issues affecting Pixel 6 and later models that received the Android 14 update.
- A Google Play system update is already rolled out to prevent the issue from spreading to more devices.
- Google is working on a system update to restore access to media files without requiring a factory reset.
In light of the recent complications affecting Pixel smartphones after the Android 14 update, Google has finally broken its silence.
The tech giant released an elaborate statement on Sunday evening, providing insights into the problem, its ongoing fixes, and possible routes for data recovery.
The issue is primarily impacting Pixel 6 models and their successors.
According to Google, devices that have both received the Android 14 update and have multiple users are susceptible.
The multi-user context here involves guest users, restricted profiles, and child users.
It is important to note that the problem is not triggered by simply having multiple Google Accounts on a single user profile.
As a preliminary measure, Google has already deployed a Google Play system update designed to prevent the issue from affecting additional Pixel devices.
Users can manually update by navigating through their phone settings to Security & Privacy, then to System & Update, and finally clicking on Google Play System Update.
The most current version of this update is dated October 1, 2023.
The ramifications of this storage glitch vary.
Some users have been unable to access their media storage, while others have faced device reboots with a Factory data reset message.
Accepting this message could result in data loss if the data hasn’t been backed up. Declining it, however, leaves the device stuck in a repetitive boot loop displaying a “Pixel is starting” message.
Google has assured users that a system update is in the works.
This would not only fix the issue but also restore access to media files without necessitating a factory reset.
Additionally, for devices stuck in a boot loop, Google is researching ways to recover some data, though this is still a tentative solution.
The company advises users who have factory reset their devices to refrain from creating or logging into a secondary user until an Over-the-Air (OTA) update becomes available.
Google ended its statement with an apology for the inconvenience caused, appreciating users’ patience as they worked to resolve the issue.
FAQs
What models are primarily affected by the storage issue?
The storage issues are mainly affecting Pixel 6 and later models that have updated to Android 14 and have multiple user profiles set up.
How has Google responded so far?
Google has already released a Google Play system update aimed at preventing the issue from affecting additional Pixel devices. It is also working on a comprehensive system update to fix the problem.
What are the consequences of this storage issue?
The issue can either prevent the primary user from accessing media storage or result in the device rebooting with a factory data reset message, potentially leading to data loss.
What is Google’s advice for those who have factory reset their device?
Google advises users who have factory reset their devices to avoid creating or logging into a secondary user profile until an Over-the-Air (OTA) update becomes available.
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