With an aim to build a comprehensive administrative support system for citizens to access resources and essential services that are digitally inclusive, citizen engagement platform MYGov has announced that citizens will now be able to use the MyGov Helpdesk on WhatsApp to access the Digilocker service.

As part of the new initiative, citizens from across the country will be able to download or access the documents such as PAN card, Driving License, CBSE Class X Passing Certificate, Vehicle Registration Certificate (RC), Insurance Policy – Two Wheeler, Class X and XII Marksheet, Insurance Policy Document (life and non-life available on digilocker) with ease and convenience, from the safety of their homes. Creating and authenticating the Digilocker account will also be possible through WhatsApp.

The decision has been taken to help promote digital inclusion and efficient governance. Availability of the MyGov Helpdesk on WhatsApp will help citizens to get access of governance and government services at their fingertips.

To access the DigiLocker services on WhatsApp, users from across the country need to send ‘Namaste or Hi or Digilocker’ to +91 9013151515.

MyGov Helpdesk

Earlier known as MyGov Corona Helpdesk, the MyGov Helpdesk was launched in March 2020. According to Government claims more than 80 million people have reached out to the helpdesk. The helpdesk has also been used to download Covid vaccine certificate by more than 33 million people. Covid vaccination appointments is also done through the helpdesk.

DigiLocker

The service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones. More than 100 million people are already registered on Digilocker and government has issued over 5 billion documents including digital copies of Ration Cards for 15 States and Marriage Certificates for 17 States till date.

DigiLocker, a flagship initiative of Ministry of Electronics & IT (MeitY) under Digital India programme, is aimed to provide access to authentic digital documents to citizen’s digital document wallet. DigiLocker is also in consultation with Passport Seva for the issuance of Passport.

Benefits of DigiLocker

The DigiLocker allows users to get access of important and authentic documents anytime, anywhere. It also allows faster service delivery including government benefits, employment, financial Iiclusion, education, and health. Digital Document Exchange with the consent of the citizen is also done through the DigiLocker.

Benefits to agencies

Aimed at the concept of paperless governance, DigiLocker reduces the administrative overhead by minimizing the use of paper and curtailing the verification process. Government agencies are able to secure trusted issued documents. The platform also acts as a secure document exchange platform. Government agencies are able to verify data directly from issuers after obtaining user consent.

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