Unified digital customer experience SaaS platform Locobuzz Solutions has come up with a mobile app, Locobuzz – CX Management, for customer experience management. The app aims to make online reputation management easier and more accessible for brand managers and social media executives through advanced features like response management, team workflows and on-demand report generation on the move, enabling brands to service customers across all key social networks seamlessly.
The Locobuzz – CX Management app has a variety of real-time ticket management facilities that can be observed individually for turn-around-time scores, ticket handling time, breach alerts and viewer-friendly filters. The platform makes it possible to view, generate, download and set formats for reporting criteria on important business metrics such as customer intelligence and brand engagement insights.
Users can also connect popular messaging platforms such as Facebook Messenger, WhatsApp messenger and website chatbots and streamline customer communications on a single concise screen. In addition to engagement capacity, the platform’s robust approval mechanisms and critical case-handling models help response agents and supervisors unify efforts in customer communication.
“The Locobuzz mobile app offers numerous features for CX management on the go. The features are designed to keep convenience, accessibility and ease of usage at the core of it. Developed in-house by a team of passionate engineers, the app enables real-time updates and statistics on brand performance, engagement analysis, and customer sentiment. At Locobuzz, we strive to deliver cutting edge technology to enable seamless brand-customer relations that set us apart from our competition and help brands stay on top of their Digital CX game,” said Nitin Agarwal, CTO and Co-founder of Locobuzz Solutions.
The app generates a wide variety of automated reports in downloadable formats, for brands to access, review and strategize on the fly. In addition, the platform has a dedicated section for customer-related information where the brand manager can get a holistic understanding of customer sentiment analysis and NPS scores. The app’s UI/UX makes the access and management of tickets, customer cases and report generation easier. it is safe, secure, easy to use, and is now available on the Google Play Store and Apple App Store.