Robotics Process Automation (RPA) is one of the major technology trends that will transform our lives in this decade. The concept has rapidly evolved to reach where it is today and in the coming few years we will see some major advancements as well. In this article, we are looking at Robotics Process Automation in detail. Here we will explore what is Robotics Process Automation, examples, and how it can is often used in various applications to achieve ease of business processes.

What is Robotics Process Automation?

Robotic Process Automation is a system of using software robots to execute mundane, tedious business and IT tasks that corporate employees perform every day and usually eat up most of their daytime. RPA basically infuses artificial intelligence with the capabilities of integrating and interfacing with applications in a low code setting to perform those desired tasks. To understand this further, let’s go back to our corporate office and understand how these function on day to day basis.

Also Read: Artificial Intelligence Unit (AUI) Introduced by IBM

Businesses usually have one common objective, apart from making profiles and selling what they create be it products or services. This common objective is to grow in scale. However, as a business starts growing in scale, the everyday work process also starts to grow in different dimensions. Every corporate office has to perform some painfully mundane tasks every day in order to ensure that the business is running systematically. These tediously mundane tasks often include maintaining spreadsheets for the day-to-day aspects of the business, keeping up with databases that contain actual functional data necessary for the business to run smoothly, tons of emails exchanges with unstructured requests such as individuals requesting subsequent tasks, and lastly, there are business applications themselves on which the business runs on.

These everyday corporate tasks that do not necessarily contribute to the core business but are still extremely essential for the successful survival of a business take a lot of manpower, time and sometimes physical effort as well. This is exactly where RPA enters the chat and promises to make the lives of corporate employees with a list of everyday monotonous tasks a little bit easier. Below are robotic process automation examples in order to understand the concept with clarity.

Also Read: Here’s How an Artificial Intelligence Works

RPA in Call Centre Operations – An Robotic Process Automation Example

A call centre when receives a call for complaints or otherwise, the CC agents have to perform manual tasks on computers or applications in order to take the call forward. The manual tasks performed by these agents can be entirely automated with the help of RPA technology. In the past, we have used robotic process automation but human intervention or supervision has always been at the core of such robotic task management.

Now with RPA infused with artificial intelligence and machine learning, there is the technology where programs will observe what humans do and then automatically learn to suggest amendments or improve processes. RPA can also enable automation of certain parts of the entire call centre’s everyday process to allow the workforce to focus on much more important aspects of the business.

Also Read: Artificial Intelligence And Its Applications In The Real World?