Telegram got banned in Brazil, as the company failed to check their mailbox on time

We all have trouble keeping track of our emails, resulting in hundreds, if not thousands, of them going unread. Individuals aren’t the only ones that suffer from email mishaps; companies do too. Due to a recent email communication issue between Telegram and Brazil’s Supreme Court, Telegram’s service in Brazil is in jeopardy. Yes, you read that right!

One of the world’s major instant messaging networking apps was suspended by Brazil’s Supreme Court because emails were either missed or left on read. According to Telegram’s founder and CEO Pavel Durov, it’s all a giant mishap.

It turns out that the Supreme Court of Brazil was sending takedown requests to an “old general-purpose email account” rather than a “specialised email address” set up by Telegram.

According to The Verge, Founder and CEO Pavel Durov issued a comment on the present situation via Telegram. According to him, the app was suspended by Brazil’s Supreme Court after his team failed to respond to an account deletion request. The report states unequivocally that the court’s demands were not deliberately ignored. Instead, the corporation opted to utilise a special email address for such requests, according to the CEO, but the court didn’t get the memo and continued to use a general-purpose email address. As a result, Telegram missed the communications and is now being blocked. The company has located the emails, according to the statement (presumably by going through the general-purpose address’s inbox), and is working to rectify the matter.

Durov, in a statement, on his Telegram channel said, “It seems that we had an issue with emails going between our telegram.org corporate addresses and the Brazilian Supreme Court. As a result of this miscommunication, the Court ruled to ban Telegram for being unresponsive.”

Justice Alexandre de Moraes of the Brazilian Supreme Court had previously demanded telecoms agency Anatel to officially suspend Telegram until it complies with local rules and pays fines.

Telegram, which has become a communications hub for President Jair Bolsonaro, is said to have failed to prevent users from disseminating falsehoods.

Durov expressed regret to the Brazilian Supreme Court for the oversight.

“Unfortunately, our response must have been lost, because the Court used the old general-purpose email address in further attempts to reach us. As a result, we missed its decision in early March that contained a follow-up takedown request. Luckily, we have now found and processed it, delivering another report to the Court today,” he informed.

He asked the court to consider deferring its decision for a few days “to allow us to address the problem by designating a representative in Brazil and establishing a structure to respond to future important issues like this in a timely manner.”

Also Read: “Mobile phones are an ideal target for data privacy threats”

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