Vistara has created a unique robot using Artificial Intelligence (AI) technology that can assist customers, address their queries and entertain them. Named ‘RADA’, the robot is aimed at helping the airline offer a seamless experience and an ‘intuitively thoughtful’ on-ground service to its customers, keeping with the changing consumer behavior.
At present, the robot can scan boarding passes and further provide information on the terminal, departure gates, weather conditions of the destination city, real-time flight status as well as information about Vistara’s products and services. It greets customers and interacts with them using basic hand movements, and is capable of moving around in the lounge on predefined pathways. Additionally, it can engage with kids and adults alike by playing games and other multimedia content such as songs and videos.
During its initial stage, RADA will be placed at Vistara’s Signature Lounge at Delhi Airport’s Terminal 3 from July 5, 2018, to assist customers using the lounge before they board their flights. ‘RADA’ will be further developed over a period of time in terms of functionality and features for future use cases, after gauging customer feedback.
Vistara’s Chief Executive Officer, Mr. Leslie Thng said, “With RADA, we aim to change the way people interact and fly with an airline. We will be developing ‘RADA’ based on customer feedback and equipping it with the most effective features in the time to come. Our steadfast focus remains to be on delighting customers across all touchpoints, and we’re confident that ‘RADA’ will help us take the ‘new feeling’ to the next level.”
RADA has been incubated under Vistara’s Innovation initiative. It is conceived, designed and engineered by its team of technology experts and apprentices from Tata Innovation Lab with support from students of reputed institutions.
RADA is built on a chassis of four wheels, enabling it to rotate 360 degrees, and it has three inbuilt cameras for cognitive interaction. Combining these components with an effective voice technology, Vistara has developed the robot to provide a simple solution to cater to the emerging and future trends.