Huawei senior executives are now geared up to change the conventional methods of interacting with artificially intelligent voice assistants. It aims to make the interactions more emotionally interactive.
A virtual assistant is a software agent that can perform tasks or services for an individual that utilizes natural language processing (NLP) to match user text or voice input to executable commands. Huawei now wants to change this traditional method by crafting an innovative voice escort that can accomplish the user’s emotional requirements.
“We want to provide emotional interactions,” Felix Zhang, vice president of software engineering at Huawei’s consumer business group, told via CNBC at the company’s annual global analyst summit in Shenzhen, China.
“We think that, in the future, all our end users wish [that] they can interact with the system in the emotional mode,” Zhang added. “This is the direction we see in the long run.”
According to Huawei executives, the company has now 110 million active users on its voice assistants on a regular basis in China. The voice assistant powered by AI was unleashed in China in 2013 where it also stated to launch state-of-the-art emotion-based AI software within few years.
The rivals who are also experimenting with their AIs to serve their users in a more innovative way includes Apple’s Siri, Microsoft’s Cortana, Amazon’s Alexa, and Xiaoice- an advanced natural language chat-bot developed by Microsoft for the Chinese market.
Gartner recently said, “Adding emotion-sensing capabilities will enable [virtual personal assistants] to analyze data points from facial expressions, voice intonation and behavioral pattern.”
Zhang has concluded that in the near future users no need touch their smartphones to use them as major of features on the handsets can be accessed by using the voice assistants.