Airtel rolls out India’s first quad-play platform to manage multiple services

Airtel

Telecommunications service provider Bharti Airtel today launched ‘Airtel Home’, India’s first-of-its-kind digital quad-play platform that simplifies the customer experience for homes that use multiple Airtel services.

Airtel Home allows customers to bundle multiple Airtel relationships – home broadband (and fixed line), postpaid mobile and digital TV – as a single account with a unified interface on My Airtel app and enjoy convenience, peace of mind and loads of other benefits.

With Airtel Home, customers are liberated from the hassle of making multiple payments across multiple bill cycles for different Airtel connections within the family. There is no need to remember multiple payment dates with this service. Airtel Home offers the convenience of a single bill for all services. Interestingly, one can add Airtel connections from any location in the country.

Airtel Home users will get access to premium customer care, said the company in a statement. One can get up to 10% discount based on number of connections bundled.

Airtel Home is currently available as a beta version for Airtel home broadband customers in Hyderabad. The company plans to roll out the solution across India over the next few weeks.

George Mathen, CEO – Homes, Bharti Airtel, said, “Airtel Home is yet another industry first from Airtel and is designed to truly simplify the customer journey. A key feedback we received from customers who use different services from Airtel was, why can’t they have a single bill for everything as managing multiple payment dates is a very cumbersome process. Keeping in mind this feedback, we have launched the Airtel Home platform that is not just convenient but also brings more value to our customers.”

The launch is a part of Airtel’s digital innovation program – Project Next that aims to transform customer experience across all of its services and touch points.

How to create an ‘Airtel Home’ in quick & simple steps:

  • Download My Airtel App and click on ‘Airtel Home’ banner. (customers who do not have the app, can download it for free from the Apple or Android store)
  • Add your Airtel Home Broadband connection as the primary account and add all your other Airtel connections as add-on accounts (Airtel postpaid mobile, home broadband & digital TV*)
  • Validate the added accounts and agree to pay the unified bill of all the accounts
  • Your Airtel Home is now created. Manage all your accounts on the My Airtel App

Leave a reply

Your email address will not be published. Required fields are marked *