Uber has announced that over 90,000 drivers have benefitted from Uber Care, its innovative driver welfare program, in the first year since the rollout.
Launched in 2018, Uber Care provides easy access to life insurance, family health insurance, micro-loan, etc. to thousands of drivers. The top 5 cities where the maximum number of drivers was impacted are Delhi, Bangalore, Mumbai, Hyderabad, and Pune.
Pavan Vaish, Head of Central Operations, Uber India SA, said, “At Uber, we believe our role doesn’t end at creating opportunities by providing a platform to drivers. We have created a community of millions of drivers, and we continue to engage with them with a view to providing them with more to enrich their lives. Through our driver welfare arm, Uber Care, we have been successful in supporting and empowering thousands of drivers with improved access to life and health insurance, financial support, children’s education, and medical consultations. As we move ahead, we envision further strengthening the access and impact of Uber Care, thereby enhancing drivers’ overall well being on and off the road.”
As part of socio-economic initiatives, the program considers education, basic needs, creating opportunities for making money and the social system, among others. Health initiatives include medical check-ups and treatments of drivers and their families. Till date, micro-loans worth Rs 35.6 crores have been facilitated among thousands of drivers across cities. Uber has partnered with IOCL (Indian Oil Corporation Limited) and Paytm to offer discounts to the driver on petrol, diesel, and CNG at all IOCL Petrol pumps. About Rs 38.7 crore fuel credits have been facilitated for thousands of drivers in the past year.
As part of Uber Kifayat, 34,000 car servicing packages have been facilitated resulting in overall savings worth Rs 95 lakhs. To touch all aspects of the drivers’ lives, and not just their business, Uber has also partnered with NGOs and experts to make the right to education more accessible to drivers’ children. To date, the program has helped more than 600 children get admission into schools.
Apart from this the company recently partnered with DocsApp under Uber Care to facilitate free doctor consultations, subsidized prescription medicines, and lab tests for drivers on its platform. To date, about 92,000 drivers have signed up with DocsApp. With this being a newer service launched under UberCare, it has seen a rapid uptake with approximately 1,000 consultations delivered weekly.
Uber was also the first private sector company to announce a partnership with Ayushman Bharat, the world’s largest government healthcare scheme, to facilitate free healthcare for tens of thousands of drivers. Uber (in association with the government) has set up Common Service Centres (CSC’s) at Partner Seva Kendras across India, and CSC’s Village Level Entrepreneurs (VLEs) at these centers help verify eligibility and issue e-cards to drivers for the Ayushman Bharat Scheme.