TeamViewer Expands AI Portfolio with TeamViewer Intelligence for IT Support Workflows

AI-Powered Support with TeamViewer Intelligence – Introduces real-time automation, actionable insights, and in-session AI assistance – Builds on tools like Session Insights, Analytics, and the new TeamViewer CoPilot – Helps IT teams reduce manual work, resolve issues faster, and scale operations efficiently

Key Features: CoPilot, Insights & Dashboards CoPilot AI Assistant chats in real-time during sessions – Diagnoses issues, accesses data, automates tasks (e.g., open Task Manager, pull logs) Session Insights & Analytics – Auto-summarizes sessions with smart tags & steps – Dashboards show resolution times, issue types & team workload

Enterprise-Ready AI for IT & Field Teams – Available as add-ons for Corporate and Tensor plans Assist AR uses AI to auto-summarize video assistance calls – Helps field technicians document outcomes and stay compliant – Enhances support across service desks, remote teams & field operations