Boult Audio Integrates Kapture CX for Streamlined Customer Support

[{"selector":"#anim-de756c23-f89c-4083-b8a1-3fec164c232b","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-c1724794-e86f-48ec-bc09-1fc034109fff","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Boult Audio Integrates Kapture CX for Streamlined Customer Support

[{"selector":"#anim-af9118a8-a9a3-4f46-8c2c-64883fa4af28","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-bf73ca2e-a307-4ff9-8220-d96d3751e730","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Key Highlights – Boult Audio integrates Kapture CX to boost customer experience management. – Provides order management APIs for creation, tracking, pickups, and more. – Enables centralized support for 150+ service centres across India. – Supports multi-channel touchpoints: WhatsApp, social media, apps, websites .

[{"selector":"#anim-32341c16-8e1d-4a5f-9c2b-f587aa281a5e","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-6b0fe615-1fc8-45c7-afbe-43ff9372e07d","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Advanced Capabilities – Automated ticket management for faster issue resolution. – Real-time dashboards & analytics track SLAs, TATs, and agent productivity. – Cloud telephony integration enables effective communication and follow-ups. – Seamless migration of past tickets ensures business continuity.

[{"selector":"#anim-d1aec425-bd27-4133-af53-b5ad47600eea","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-289568bb-e468-4c9c-b8b6-d9f5a4aff637","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Leadership Speaks – Tarun Gupta , Co-Founder, Boult: “Kapture CX boosted agent efficiency and CX quality.” – Gaurav Juneja , CRO, Kapture: “Excited to empower Boult with real-time automation and insights.” – Focused on delivering responsive, personalized support across all channels.